Topic: Disciplined Listening: Observation Techniques for Enhancing Relationships

Presented By: Michael Reddington, CFI

Inaccurate perceptions can create unfortunate realities. A change management strategy for organizations is necessary to improve the listening skills at all levels. Disciplined learning can be integrated with other organizational business strategies. The ability for the organization to create and change perceptions creates strategic value as all staff are better able to incorporate disciplined listening into every interaction directly impacts how they listen to, communicate, empathize, and follow up with others. Negative perceptions unconsciously drive professionals towards unnecessary conflicts, misunderstandings, and missed opportunities when they are reinforced by biases and internal monologues. An organization that commits itself to using disciplined listing to enhance relationship throughout the organization and with all its stakeholders requires a conscious commitment to eliminate and minimize biases, unproductive attitudes to create mutual respect.

• Overcome the limitations of Active Listening
• Understand the power and peril associated with making instantaneous first impressions
• Identify when their most common cognitive biases are affecting their judgements and actions
• Understand the effects in-groups and out-groups have on the mental models they create
• Consistently apply the key research and concepts that allow organizations to build trust
• Recognize and consistently focus on the single most important aspect of listening to yield effective communications within the organization
• Identify hidden value opportunities
• Apply the techniques Certified Forensic Interviewers rely on to establish bonds during contentious conversations

Michael Reddington, CFI is an expert at moving people from resistance to commitment. As a Certified Forensic Interviewer, he achieved the highest professional designation available in the field of interview and interrogation and spent over a decade training investigators around the world on the successful application of non-confrontational interview and interrogation techniques. Michael arrived at two key realizations while expanding his observation and persuasive skill sets. First, the very best leaders and the very best interrogators capitalize on the same two core skills - vision and influence. Second, the cognitive processes that lead customers to commit to saying "I'll buy it", employees to commit to saying "I'll do it" and suspects to commit to truthfully saying "I did it" are all nearly identical. These realizations caused Michael to recognize he could teach executives how to reduce missed opportunities and increase commitments to action. As a result, he developed the Disciplined Listening Method, transitioned to serving as an executive resource and founded InQuasive, Inc. Michael created the Disciplined Listening Method by integrating current business communication research and best practices with components of four non-confrontational interview and interrogation techniques. The resulting educational content represents a new and in-depth approach to applying strategic, ethical persuasion techniques across the spectrum of business conversations

Michael has been invited by companies, government agencies and executive groups to facilitate his programs across the United States, Canada, The United Kingdom, Ireland, Europe, Africa and the Middle East. He has led over 1,500 programs and educated over 15,000 participants from over 50 countries. He teaches participants to activate the truth in the areas of leadership communication, sales, negotiation, conflict resolution, customer service, candidate interviews, family conversations and influential instruction.

Michael goes well beyond facilitating and advising. He applies customized content specifically designed to meet the needs of each participant with a humorous and intelligent delivery style. His diligent preparation, attention to each participant’s concerns, and added context coalesce to drive home the learning objectives. With Michael it’s never a presentation, seminar or advisory session, it’s always an experience.

Pending Approval for 1 hour of HRCI Business Credit and 1 hour of SHRM Credit

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